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Refund and Returns Policy

Overview

At Whitey’s Lawn and Garden Group, we stand behind the quality of our products and aim to provide a smooth and fair returns process. This policy outlines your rights and our obligations under the Australian Consumer Law (ACL).

Change of Mind Returns

We accept returns for change of mind under the following conditions:

  • The request is made within 5  days of delivery

  • The item is unused, unopened, and in original packaging

  • The product is in resaleable condition

Please note:

  • Return shipping costs are the responsibility of the customer

  • A restocking fee may apply

  • Original shipping costs are non-refundable

Non-Returnable Items

Due to safety and regulatory requirements, we do not accept returns on:

  • Opened or used chemicals, herbicides, fertilisers, or pesticides

  • Products that have been tampered with or damaged after delivery

  • Clearance or sale items (unless faulty)

Faulty, Damaged or Incorrect Items

If you receive a product that is:

  • Faulty

  • Damaged in transit

  • Incorrect to what was ordered

Please contact us within 48 hours of delivery with:

  • Your order number

  • Description of the issue

  • Photos of the product and packaging

We will assess the issue and offer one of the following in line with Australian Consumer Law:

  • Replacement

  • Repair

  • Refund

We will cover all reasonable shipping costs for approved claims.

Refunds

Once your return is received and inspected:

  • Approved refunds will be processed to your original payment method

  • Please allow 3–7 business days for the refund to appear

Return Process

To initiate a return:

  1. Contact us at whiteyslawnandgarden@outlook.com

  2. Provide your order number and reason for return

  3. Wait for approval and return instructions

Do not send items back without approval, as they may not be accepted.

Shipping Responsibility

  • Customers are responsible for return shipping unless the item is faulty or incorrect

  • We recommend using a tracked shipping service, as we are not responsible for items lost in transit

Compliance with Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact Us

For all return and refund enquiries, please contact:

Whitey’s Lawn and Garden Group
Email: whiteyslawnandgarden@outlook.com
Phone: 0411 456 958

Enquire now